ORDERS & PURCHASES

Shopping at KEMBARAMEALS is easy:

  • First step is to register with us by signing up a new account. We will save your address and details so that you can shop quicker next time without having to fill all the details again.
  • Then, all you need to do now is browse! 
  • Once you have found the item you interested in, kindly select your preferred meal. Please ensure that the variation and quantity are correct. You can amend quantities by entering in the correct quantity and selecting “Update Cart”. Next, click on the ADD TO CART button.
  • You can either click on the ‘Continue Shopping’ button or review the items in your cart by clicking on ‘View Cart & Checkout’.
  • If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you would like to use, enter your code in the field available. The discount code field is on the right side of the same page, under your order summary.

Yes, you need to create an account to shop at KEMBARAMEALS.

If you register with us, you’ll be able to enjoy the following benefits:

  • Track your orders and review past purchases
  • Request a return or exchange directly from your account
  • Add sold out items and products you love to your Wish List
  • Preview our new menu and register your interest for your favorite meal through our seasonal Sale
  • Save your address and card details so you can shop even quicker next time
  • Most importantly, collect reward points!

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

To re-set your password, follow the ‘FORGOT MY PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

Fret not! If you didn’t receive any email confirmation from us (our sincere apologies as sometimes glitches do happen!), you may login and refer to your Account Dashboard for order status. Or you may contact our team to assist you further. Email us at [email protected]

All orders are processed within 1-2 working days. Paid orders made before 11am will be shipped out on the day itself. Orders made after that will be shipped the next day. Once your order has been processed and packed, you will receive an order confirmation email, which will include your order number assigned and an invoice. 

Once your order has been shipped, you should receive a shipping confirmation email that will contain your tracking number for you to keep updated on the status of your parcel at all times.

  • If your tracking number begins with NVMY, please click here to track your parcel.
  • If your tracking number begins with 644, please click here to track your parcel.
  • If your tracking number begins with an EN or EE, please click here to track your parcel.

If you have still not received your parcel after 5 working days, please contact our Customer Services at [email protected]

Once your order has been shipped, you should receive a shipping confirmation email that will contain your tracking number for you to keep updated on the status of your parcel at all times.

  • If your tracking number begins with NVMY, please click here to track your parcel.
  • If your tracking number begins with 644, please click here to track your parcel.
  • If your tracking number begins with an EN or EE, please click here to track your parcel.

If you have still not received your parcel after 5 working days, please contact our Customer Services at [email protected]

Made an error in your order? Please email us at [email protected] immediately within one hour after placing your order to ensure we will be able to make amendments in time. If it’s too late to cancel your order and we’ve proceed with delivery, we will need to ask you to return the items and you will be reimbursed in the form of store credit.

You will need to make a new or separate order.

Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers.

Yes, KEMBARAMEALS offers seasonal sales. Register for email updates to be included in our insiders circle and keep updated when our sale starts, and when we offer further reductions.

PRODUCTS

Now you can heat your meal without fire or stove! Self-Heating technology let you enjoy your hot meals anytime, anywhere. 

Our packaging are engineered with a special combination layers of different materials and sealant to allow an efficient heating process. 

KEMBARA Meals can be heated up by just add any liquid (sea water, river water, fresh water, coffee, soda, ice especially when you are travelling during winter…and this means ANYTHING) and you’ll be ready to enjoy a hot home-styled meal in 7-10 minutes!

Does it really convenient and make your travel journey much easier ? You can be free doing more important thing than cooking. 

KEMBARA Meals are cooked in multi-layer tubs that allow for sterilization on a high temperature through a process called retorting that will kill all the microbes and bacteria. Retort technology was originally developed by NASA to preserve the natural flavor and nutrition in the ingredients.

KEMBARA Meals are allowed only if you packed it in your check-in luggage. After all, no foods or drinks are allowed to enter the aircraft cabin.

Besides that, for countries which are very strict such as Australia & New Zealand, kindly declare KEMBARA Meals as instant rice.

You can use any kind of liquid such as tap water, river water, sea water, rain, coffee, soda or even an ice especially when you are travelling to overseas during winter season.

Strictly prohibited of using hot water or boiling water to heat up KEMBARA Meals! It can cause excess heat reactions which can lead to injury.

Yes, of course! HALAL is our priority because KEMBARA will make muslim’s travellers journey much easier than before to have HALAL food anytime, anywhere.

You can check our HALAL status on JAKIM’s website here.

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